Medieval Helpdesk with English Subtitles

Funny but seems true comparing with today's help desk support.
Norwegian Version with English Sub title:


Also, this article written by Jennifer Schuessler published in The New York Times where the above video link is obtained from is a good read that provides a glimpse in history of a man, Robert Carlton Brown who said, "“Writing has been bottled up in books since the start,” Brown wrote. “It is time to pull out the stopper” and begin “a bloody revolution of the word.”

Maybe Kindle, IPad and myriads of other e-book readers are already in the process of revolutionizing the way we read, but the "idea" is not a recent phenomenon.